Oferta del verano              || Consigue descuentos directos

Oferta Actualizar CVDescuentos directos para desplazamientos
Slider Shadow

Responsabilidades de las ofertas de empleo publicadas

Mucha suerte en tu búsqueda!!

Nota: ablaempleo no se responsabiliza de las ofertas o noticias publicadas, ni defiende ni sigue ideologías concretas de las noticias o empleos, sólo transmite la información encontrada.

Call Center Team Manager – Expedia Prague (B2B Hotel Support) – (Extranjero)

  • Toda España
  • Cualquier lugar
  • Publicado hace 3 meses

Empresas: Expedia Group
Team Manager, at Expedia Global Supply Operations is responsible for leading the a group of high performing associates in a contact center environment supporting Hoteliers within specific markets, to resolve escalated concerns and inventory management.

Responsibilities include:
• Motivational leadership of team in a call center environment
• Continuous improvement of processes and workflow analysis
• Ongoing training, career path development and soft skills/employee development of agent teams
• Accurate reporting and tracking of operational performance; developing action plans for improvement.
• Drive to meet all performance metrics – average handle times, low abandonment rate, excellent customer service
• Leadership by example – excellent customer service and hotel partner support focus
• Developing communication plans to ensure key stakeholders are kept apprised of status and issues.
• Lead team in existing processes and encourage out of the box thinking in order to drive continuous improvement of all processes and procedures from the front line

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Requisitos : Qualifications and Requirements:
• Proven successful track record managing operational or call center teams
• Experience in process development and improvement
• 3-5 years’ experience in leading diverse teams
• Excellent communication and interpersonal skills
• Strong analytical skills including trending, forecasting, financial and performance management
• Experience leading and managing cross-functional teams
• Demonstrated ability to work autonomously
• Positive, solution-oriented attitude




Síguenos FB:

Visit Us On TwitterVisit Us On FacebookVisit Us On GooglePlusVisit Us On YoutubeVisit Us On LinkedinCheck Our Feed


Uso de cookies

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies, pinche el enlace para mayor información.plugin cookies

¿Cómo podemos ayudarte?