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Consultor/a de viajes con Ingles – Tordera – (Barcelona)

  • Toda España
  • Cualquier lugar
  • Publicado hace 3 meses

Empresas: Carlson Wagonlit Travel
Your mission as CWT Travel Counselor is to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

You delight the traveler:
– Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
– Connect with the caller to build trust and credibility even if the person is unknown
– Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

You build CWT’s commercial value:
– Sell products that are of commercial value to CWT and contribute to CWT’s profitability
– Remain current on value we provide to each customer
– Adapt and change as requirements of the business change

You strengthen the CWT brand:
– Represent the CWT brand in how you work on a day-to-day basis
– Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
– Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special
Requisitos : Spanish and English fluent: written and verbal
Experience in travel industry would be a big plus!
Knowledge of GDS (Amadeus)
Excellent communication skills and follow through required to advise clients of those requirements
Ability to handle multi-cultural sometimes multi-lingual clientele
Superior written and verbal communication skills (in person and on phone)
Customer focused and service oriented
Problem solver
Results-driven
Adaptable and motivated to learn
Influence and diplomacy
Proficiency in technology to research options and to complete process requirements

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