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Front Desk Agent – Night Shift – (Barcelona)

  • Toda España
  • Cualquier lugar
  • Publicado hace 3 meses

Empresas: Hotel Mandarin Oriental Barcelona

Greet and escort guests promptly to their rooms if needed.Performs all Mandarin Oriental standards at arrival and departure in accordance with Legendary Quality Experience.Acts as a PBX Operator when necessary.Handle cash drawer properly as outlined in the MOHG Controller’s manual.Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.Demonstrate teamwork by cooperating with and assisting colleagues as needed.Address special guest preferences recorded in guest history profiles.Able to communicate special features and services unique to the guest’s needs.Stay current with developments and procedures in the hotel by attending daily Front Desk briefings and reviewing the Front Desk communications board regularly.Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience.Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)Communicate clearly with the Night Auditor and Accounting Department.Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data.Provide assistance to guests in the lobby.

Requisitos : Experiencia mínima de 2 años en puesto vacante, turno de noche.
Nivel Alto de inglés hablado y escrito.
Experiencia en hoteles de lujo.

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