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Ground Operations Training Supervisor BOH of House – ALC –

  • Comunidad Valenciana
  • Cualquier lugar
  • Publicado hace 3 meses

Empresas: Jet2holidays
Reporting to the Overseas Operations Training Manager, the Back of House (BOH) Training Supervisor will be responsible for leading a team of BOH Training Team Leaders and Trainers, ensuring delivery of the highest quality of training and coaching, in order to drive standards of BOH operational performance.

You will be responsible for ensuring the network receives the highest possible standards of support and training through your team. By working closely with Ground Operations Management, you will identify training requirements and provide resolutions. You will assess, monitor and measure the performance of the BOH Training Team through 121s and base visits. The Training Supervisor will deliver Train the Trainer courses to the BOH Training Team and will review and design creative and engaging training solutions for initial and recurrent training, ensuring quality and standards are met across the BOH Ground Operations Training function. This role also involves conducting audits and ensuring compliance of training processes and procedures is in line with both regulatory standards and Jet2.com values. As an ambassador for Safety you will attend meetings and represent the Training function’s commitment to excellence.

This role will be based in ALC however there will be a requirement to travel on a regular basis to other self-handling bases as well as Low Fare Finder House in Leeds, UK which will be your secondary base.

The successful candidate will already be demonstrating Role Model behaviours and will be a proven self starter with extensive experience of training design and delivery on an individual basis and in a class room environment. With extensive Ramp and Dispatch Operational experience, you will be a subject matter expert with a thorough knowledge of airside regulatory operating procedures. Previous experience of managing teams is required, ideally within a remote training or an airside operational environment. Previous experience of Project Management would also be beneficial. You will be fluent in Spanish and English.
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