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We have been approached by a high performing organisation to source an experienced  Contact Centre Operations Manager  to lead a growing service organisation based in  Málaga, Spain. Salary – c45k EURO’s 20% Bonus Benefits. The successful candidate will have an exceptional background in leading a complex Contact Centre Operation (150FTE), empowering and developing individuals to fulfil and exceed their potential and fanatical about customers and obsessed with Growth. This is an exceptional opportunity for a passionate leader to add immediate value for the Customer Service & technical department. Responsibilities: Oversee coaching and development with the support of team managers, to deliver world class experience to external business partners. Analysing trends within the organisation and functions, in relation to service drivers and upheld ratios. Driving change within the function to continually innovate processes to improve service handling efficiency Adhere to processes/procedures to ensure that compliance activities are fully and accurately documented as required Resource planning, both for immediate and long-term headcount, training and tools/software for the Contact Centre colleagues Meeting or exceeding efficiency targets for the Operation Experience required: An ambitious and creative leader of Contact Centre operations with excellent stakeholder management both internally and externally and ability to collaborate with all functions Outsourcing experience  Bold, brave and executes with pace Has successfully managed a team in a customer-focused organisation Proactive problem-solving skills and the judgement to make evidence-based decisions An analytical mindset and drive to delve into data to reach accurate outcomes

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