Mucha suerte en tu búsqueda!!

Nota: ablaempleo no se responsabiliza de las ofertas o noticias publicadas, ni defiende ni sigue ideologías concretas de las noticias o empleos, sólo transmite la información encontrada.

[Full Time] Team Manager + Flemish or Belgium French

  • Toda España
  • Cualquier lugar
  • Publicado hace 2 semanas

Provincia: Madrid
Descripción:

Sitel is a multinational company leader in global outsourcing services provider of customer experience management with 150 offices across 25 countries and more than 75.000 associates speaking 48 languages. Our contact center associates deliver more than 2.5 million unique customer experiences every day. At Sitel we empower our employees, to be bold, build trust and work together, so finally we can Wow our customer with an outstanding service.

Currently we are recruiting a Team Manager for an exciting, challenging project in the financial field to work with us in Madrid; the main goal of this position is to lead the team to meet and exceed business objectives ensuring that key financial, operational and quality metrics are consistently achieved.

We offer

  • Full time position 39 h per week
  • Competitive salary
  • Type of contract for an specific service
  • Training with contract
  • Good work environment in a multicultural team

Responsibilities

  • Continually review and monitor work performance of all agents against agreed KPI’s
  • Apply a process of continuous review and proactive management of absenteeism and attrition ·
  • Direct involvement in the recruitment, selection·
  • Undertake formal quarterly performance reviews and monthly meetings·
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics·
  • Coach, develop and motivate agents, create an environment which supports the spirit of teamwork based in trust and support ·
  • Ensure accurate and timely communication of any client/campaign issues to Operations Manager

Requirements

  • 2/3 year college degree or directly related work experience
  • Minimum of 12-18 months call center experience, preferably as a Product Specialist
  • Native level of Flemish or Belgium French with advance level of English
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Effective time management and problem solving skills

Tipo de puesto: Jornada completa

Salario: 21.000,00€ a 22.000,00€ /mes

Inscribirme en la Oferta

Comparte:

Source:  

Comparte:
¡¡Cuéntalo!!

Síguenos FB:

 
Visit Us On TwitterVisit Us On FacebookVisit Us On GooglePlusVisit Us On YoutubeVisit Us On LinkedinCheck Our Feed

ablaempleo | Copyright © 2017-2018

Uso de cookies

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies, pinche el enlace para mayor información.plugin cookies

ACEPTAR